Shipping Policy

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

Standard shipping typically takes 3–7 business days after processing. Delivery times may vary depending on carrier performance and destination.

Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and FedEx based on package size, weight, and delivery location.

Shipping Costs

Shipping costs are calculated at checkout based on order size, weight, and destination unless otherwise specified.

Tracking Information

Tracking details are emailed once your order ships. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Liquidation Packaging Notice

As a liquidation retailer, some items may ship in original manufacturer packaging that shows signs of shelf wear, labeling, or handling. Cosmetic packaging wear does not affect product functionality unless otherwise stated.

Velvet Den (Adult Products)

All Velvet Den items are shipped discreetly. Due to the nature of intimate products, all sales under The Velvet Den collection are final.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, contact us within 7 days of delivery at thebindenstore@gmail.com so we can assist you promptly.